Privacy Policy

 

LEGAL NOTICES AND PRIVACY

All of your personal information collected will be used to help make your visit to our website as productive and pleasant as possible, and are in accordance with Law No. 58/2019 of 8 August, General Regulation for the Protection of Data (RGPD), based on Regulation (EU) 206/ 679 of the European Parliament and of the Council of April 27, 2016.Ensuring the confidentiality of the personal data of our website users is important to Ceramirupe Cerâmicas Lda, represented here by its brand TERRAFINA – stoneware by ceramirupe.

This page gives you information about our policy regarding the collection, use and disclosure of Personal Information when you use our website and services.

The General Data Protection Regulation 206/ 679 of the European Parliament and of the Council of 27 April 2016, considers that personal data are “information relating to a natural person that can be identified or identifiable (data subject). A natural person who can be identified, directly or indirectly, is considered to be identifiable, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or to one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”

The privacy and security of your personal data is a priority for Ceramirupe Cerâmicas, Lda. (hereinafter also referred to as “TERRAFINA – stoneware by ceramirupe”), we therefore intend to be open and transparent with regard to the treatment of your personal data, which are made available to us as part of the use of the website: www.terrafinastore.com.
Therefore, we have a policy that defines how your personal data will be treated and protected.

Who is responsible for processing your personal data?
The portuguese company Ceramirupe Cerâmicas, Lda. with its registered office at Rua Porto de Linhares, nº12 2460-397, Castanheira, Cós- Alcobaça in Portugal, is responsible for the processing of personal data provided to us and is responsible for the aforementioned personal data. in accordance with applicable data protection law.

Where do we store your data?
The data we collect is stored within the European Economic Area (“EEA”) but may also be transferred and processed in a country outside the EEA. In this case, the transfer of your personal data will be carried out in accordance with applicable laws. In the case of transfers outside the EEA, TERRAFINA – stoneware by ceramirupe will use Standard Contractual Clauses and the “Privacy Shield” as safeguards for countries that require an adequacy decision by the European Commission.

Will my data be shared with third parties?
Data may be shared with third parties, namely with infrastructure providers (server/web and email hosting service) or other providers that we have related to services that you may contract with us and to perform the contracted services. In addition, data may be shared with our resellers or third parties in the case of any specific partnership that may be developed with another market operator. In this case, all data subjects will be informed in due course, being given the possibility to oppose this sharing. Data may be shared with judicial, tax and regulatory authorities to comply with legal requirements.

What are the legal grounds for proceeding with the treatment?
For each specific treatment of the personal data that we collect about you, we will inform you about the legal basis for its processing, namely if it complies with a legal obligation, or if it is necessary for the execution of a contract and what its effects are. choose not to.

What are your rights?
Right of access:
Anyone has the right to confirm whether at TERRAFINA – stoneware by ceramirupe we are processing personal data that we keep about them or not. You can contact TERRAFINA – stoneware by ceramirupe, which will provide you with your personal data that we handle about you by email customerservice@terrafinastore.com

Right to portability:
Whenever TERRAFINA - stoneware by ceramirupe processes your personal data by automated means based on your consent or on the basis of a contract, you are entitled to have a copy of your data transferred to you or third parties in a structured format, common use and machine readable. This only includes the personal data you have submitted to us.

Right to Rectification:
You have the right to request rectification of your personal data, if they are incorrect or out of date, and you can complete personal data by emailing customerservice@terrafinastore.com

Right to deletion:
You have the right to request the deletion of any personal data processed by TERRAFINA – stoneware by ceramirupe, at any time, except in the following situations:

  • you have an open question with the After-Sales Customer Service
  • you have an open order that has not yet been shipped or has been partially shipped
  • has an outstanding debt with TERRAFINA – stoneware by ceramirupe, regardless of the method of payment
  • has used or is suspected to have used our services improperly in the last four years
  • if you have made a purchase, we will keep your personal data related to the transaction for accounting purposes.

You have the right to object to the processing of personal data based on the legitimate interests of the person responsible.

You have the right to object to the processing of personal data that is based on TERRAFINA's legitimate interest - stoneware by ceramirupe will not continue to process personal data, unless we can demonstrate a legitimate basis for the processing that overrides its interests and rights, or in case of legal proceedings.

Right to oppose direct marketing:
You have the right to object to direct marketing, including profile definitions made for direct marketing purposes. You can reject a direct marketing subscription at any time in the following ways:

  • following the instructions in each marketing email
  • requesting the cancellation of marketing actions via email marketing@terrafinastore.com

Right to limitation:
You have the right to request that TERRAFINA – stoneware by ceramirupe limit the processing of personal data in the following circumstances:

  • if you wish to oppose the treatment based on the legitimate interest of TERRAFINA – stoneware by ceramirupe. TERRAFIN – stoneware by ceramirupe will restrict all processing of this data until legitimate interest is verified.
  • if you declare that your personal data are incorrect, TERRAFINA – stoneware by ceramirupe will have to restrict all the processing of these data until their correctness is verified.
  • if the processing is unlawful, you can object to the deletion of personal data and, instead, request a restriction on the use of your personal data.
  • if TERRAFINA – stoneware by ceramirupe no longer needs your personal data, but has to keep them for your defense in legal proceedings.

How can you exercise your rights?
We take the protection of personal data very seriously and we have dedicated and responsive customer service technicians to handle your requests relating to the above rights. You can contact them at customerservice@terrafinastore.com

Data Protection Officer:
We have appointed a Data Protection Officer to ensure that your personal data is always handled transparently, accurately and legally. You can contact our Data Protection Officer via customerservice@terrafinastore.com by writing “DPO” in the subject line.

Right to complain to the national supervisory authority:
If you believe that TERRAFINA – stoneware by ceramirupe is processing your personal data incorrectly, you can contact us via the email customerservice@terrafinastore.com. You also have the right to file a complaint with the data protection authority competent.

Updates to our Privacy Policy:
We may need to update our Privacy Policy. The latest version of the Privacy Policy is always available on our website. We will communicate any significant changes to the Privacy Policy, such as the purpose for which we use your personal data, the identity of the data controller or their rights.

 

 

DIRECT MARKETING

What types of personal data do we process?
We will handle the following categories of personal data:

  • contact information such as email address, phone number and zip code
  • if you want news (if you choose to provide us with this information)
  • which products and offers you clicked on

Who has access to your personal data?
The data made available to third parties are used only to provide you with the aforementioned services. We never transmit, sell or exchange your personal data with third parties outside TERRAFINA – stoneware by ceramirupe for commercial purposes.

What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent, when you accept to receive direct marketing material.

Your right to withdraw your consent: You have the right to withdraw your consent to the processing of personal data at any time and to oppose direct marketing. If you do, TERRAFINA – stoneware by ceramirupe will no longer be able to send you any further direct marketing offers or information based on your prior consent.

You can reject the direct marketing subscription in the following ways:

  • following the instructions in each marketing publication
  • requesting the cancellation of marketing actions via email marketing@terrafinastore.com

How long do we keep your data?
We will retain your data for direct marketing until your consent is revoked. In the case of email marketing, we may consider you inactive if you have not opened any emails during the last year. After this period, your personal data may be deleted. Without prejudice to revoking your consent at all times.

 

 

CUSTOMER SERVICE

Who controls your personal data?
The Portuguese company, Ceramirupe Cerâmicas, Lda. with its registered office at Rua Porto de Linhares, nº 12 2460-397, Castanheira, Cós – Alcobaça in Portugal is the Responsible for the Processing and, therefore, who controls the personal data sent and is responsible for this information in accordance with applicable data protection regulations.

What do we use your personal data for?
We will use your personal data to manage any request, to manage complaints or queries about products and assistance matters via email (customerservice@terrafinastore.com), by telephone or via social networks. We may also contact you if there is a problem with your order.

What kind of personal data do we handle?
We will treat any information you provide us, including the following categories:

  • contact information such as: name, address, email and phone number
  • birth date
  • payment information and payment history
  • credit information
  • ordering information
  • account
  • correspondence on any subject

Who has access to your personal data?
The data made available to third parties are used only to provide you with the above services.

What is the legal basis for processing your personal data?
The legal basis for the processing of your personal data is the legitimate interest TERRAFINA – stoneware by ceramirupe.

How long do we keep your data?
We will retain your data for 100 days for telephone and email files, in addition to correspondence, and for 12 months for case management. In case of complaints made at the TERRAFINA store – stoneware by ceramirupe, your personal data will be stored for 2 years.

Right to object to the processing of data based on legitimate interest: You have the right to object to the processing of your personal data based on TERRAFINA's legitimate interest – stoneware by ceramirupe. TERRAFINA – stoneware by ceramirupe will not continue to process personal data, unless we can demonstrate